Privacy & Security

Casinom Privacy Policy — How Your Information Is Kept Safe

Your trust in Casinom is our greatest asset. This privacy policy transparently explains how we collect your personal data, why we collect it, and how securely we protect it. No fine print, no hidden agendas — just the facts.

Last Updated: January 2026
Language: Bengali
Reading Time: About 7 minutes
🔐

Your Privacy Is Our Responsibility

256-bit SSL encryption, GDPR-standard protection, and a strict data policy — all in place for you.

Our Commitment to Data Protection

How Casinom Protects Your Privacy

SSL Encryption

All your data is protected with 256-bit SSL encryption. Bank-level security technology is used.

Active Protection
Never Shared with Third Parties

Your personal data is never sold or shared without your consent. Your information belongs to you.

100% Confidential
Secure Data Storage

All data stored on our servers is encrypted. Firewall protection and 24/7 security monitoring are always active.

Cloud Secured
Limited Data Collection

We only collect what is strictly necessary to provide our services. No unnecessary data is gathered.

Minimal Collection
GDPR Compliant

Casinom complies with international GDPR standards. You have full control over your own data.

International Standards
Right to Erasure

You can request the deletion of your data at any time. We do not retain any information beyond what is legally required.

Your Rights
Section 01

Introduction & Scope

Casinom (https://casinom.onl) places the highest importance on the privacy of its members. This Privacy Policy applies to all users in Bangladesh and worldwide who access casinom's website, mobile app, or any other digital platform.

By accessing the Casinom platform, you agree to this Privacy Policy. Your information will only be used for the purposes outlined here — nothing more. Our goal is simple: keep your data safe and deliver the best experience possible.

📌 In Brief

We only collect the data needed to provide our services, never sell it, and keep it secured to the highest standard. That's the foundation of Casinom's privacy commitment.

Section 02

What Data We Collect

Casinom only collects information that is necessary to deliver our services and keep your account secure. Below is a breakdown of the types of data we collect:

Data Type Example Why It's Collected
Identity Information Name, Date of Birth, NID For KYC verification and age confirmation
Contact Information Mobile, Email For account registration and support
Financial Information BKash number, bank details For payment processing
Usage Data Betting history, login times For monitoring account activity
Device Information IP Address, Browser For Security & Fraud Prevention

Beyond the categories listed above, Casinom does not collect any sensitive information such as religion or political views.

Section 03

How Your Data Is Used

Casinom uses the data it collects strictly for defined purposes. Your information is used for the following:

  • Account management: Registration, login, and account verification.
  • Payment processing: Completing deposits and withdrawals securely.
  • Customer support: Resolving your issues quickly and effectively.
  • Security: Preventing fraud, money laundering, and unauthorized access.
  • Legal Compliance: Compliance with licensing authority guidelines.
  • Personalized Experience: Showing offers and bonuses tailored to your preferences.
  • Analytics: Understanding overall usage patterns to improve the platform.
⚠️ What We Don't Do

Your data is never sold to advertisers or third parties. If your information is used for marketing purposes, your consent is obtained in advance.

Section 04

Cookies & Tracking Technologies

Casinom uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

  • Essential Cookies: For login sessions and security — cannot be disabled.
  • Performance cookies: For page load and error analysis.
  • Functionality Cookies: To remember your language and preferences.
  • Analytics Cookies: Used to collect overall usage data — can be disabled.

Cookies can be managed or deleted through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

💡 Tips

If you log in from a public or shared device, always log out when you're done and clear your browser cookies.

Section 05

Data Sharing & Disclosure

Casinom never sells members' personal data. However, limited information may be shared with third parties in certain specific circumstances:

  • Payment processors: Necessary information is shared with bKash and Nagad to process transactions.
  • Identity verification services: With licensed agencies as part of the KYC process.
  • Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
  • Security Partners: To prevent fraud and cyber attacks.

Only the necessary information is shared in such cases, and those third parties are also required to adhere to the same privacy standards.

Section 06

Data Protection Measures

Casinom uses industry-leading technology and processes to keep your data secure. The key pillars of our security framework are:

  • 256-bit SSL/TLS Encryption: All communication between the server and the user is encrypted.
  • Two-factor authentication (2FA): An extra layer of security on your account.
  • Firewall & DDoS Protection: Protecting servers from external attacks.
  • Regular Security Audits: Audited by independent third-party experts.
  • Staff Training: Regular training on data handling practices.
  • Data Minimization: Only the data that is necessary is collected and stored.
✅ Security Guarantee

In the event of a data breach, affected members will be notified within 72 hours and immediate action will be taken.

Section 07

Data Retention Period

Casinom does not retain your data indefinitely. Each type of data has a defined retention period:

  • Account Information: 5 years after account closure (as required by law).
  • Transaction Records: Up to 7 years (in accordance with financial regulations).
  • Customer support chat: 2 years or until the matter is resolved.
  • Marketing preferences: Deleted immediately upon withdrawal of consent.
  • Log Files: Automatically deleted after 90 days.

No data is retained beyond legal obligations. Once the retention period expires, data is securely deleted.

Section 08

Your Data Rights

As a Casinom member, you have full control over your own data. Your rights are outlined in detail below:

1
Right of Access

You have the right to know and view what information we hold about you.

2
Right to Rectification

The right to request correction of inaccurate or outdated information.

3
Right to Erasure

The right to request deletion of data held beyond legal obligations.

4
Right to Portability

The right to receive a copy of your data in a machine-readable format.

5
Right to Object

The right to object to the processing of your data for specific purposes.

6
Right to Withdraw Consent

The right to withdraw consent for marketing or optional data use at any time.

To exercise these rights support@casinom.onl. We'll respond within 30 days.

Section 09

Minor Protection

Casinom is not intended for anyone under the age of 18. We do not knowingly collect data from minors. Age verification is carried out at the point of registration.

  • Any data found to belong to a minor is deleted immediately.
  • If a minor's account is found, it is closed immediately and the guardian is notified.
  • Parents are encouraged to use parental controls to monitor and manage their children's online activity.
⚠️ For Parents

If your child has accidentally created an account, contact us immediately at support@casinom.onl.

Section 10

Changes to the Privacy Policy

Casinom may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes.

  • A notification will be sent to your registered email address when changes are made.
  • The "Last Updated" date is always visible at the top of the page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • Previous versions are available upon request through support.
📌 Note

Make it a habit to check the Privacy Policy page before each login to stay informed of any recent updates.

Section 11

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

  • Email: support@casinom.onl
  • Live Chat: Available 24/7 on the website
  • Response Time: Usually within 24–48 hours

We take every complaint seriously and work to resolve it in a timely manner. Your trust and satisfaction are our top priority.

Privacy FAQ

Frequently Asked Questions by Members

casinom does not store full card numbers or PINs. Only the necessary reference information is retained in encrypted form at the time of payment. Payment processing is handled directly through the secure gateway of the respective service provider.

Yes, you can request deletion of your data. However, certain information must be retained for a specified period due to legal obligations — for example, financial records are required by law to be kept for 7 years.

For security purposes, we record your IP address at login to help detect unauthorized access. We do not track your real-time GPS location.

Yes. In the event of a data breach, affected members will be notified by email within 72 hours, including details of what data was compromised and the steps being taken to address it.

Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will immediately stop marketing emails. You can also manage notification preferences from your account settings.

Play Safe, Trust Us

At Casinom, both your data and your money are completely secure. Join us today.

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