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Casinom FAQ — All Your Questions Answered in One Place

From registration to payments, bonuses, betting, and account security — find clear answers to the most frequently asked questions about Casinom, all in one place.

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Registration & Account

Everything you need to know about opening an account, verification, password reset, and profile updates.

8 Questions
Deposits & Withdrawals

Full details on all payment methods including bKash, Nagad, and Rocket, minimum amounts, and processing times.

10 Questions
Bonuses & Promotions

Learn everything about welcome bonuses, cashback, free bets, and rollover requirements.

9 Questions
Sports Betting

Clear explanations on live betting, understanding odds, bet types, and game rules.

11 Questions
Security & Privacy

Important information on account security, 2FA, data privacy, and fraud prevention.

7 Questions
VIP & Points

A complete guide to VIP tiers, earning points, redemption, and exclusive perks.

6 Questions
Account & Registration 8 Questions

To register at Casinom, you'll need an active mobile number or email address, a strong password, and you must be at least 18 years old. Registration is completely free and takes just 3 minutes.

No. Each mobile number and email address can only be linked to one Casinom account. Attempting to create multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any accumulated bonuses.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset link or OTP will be sent to you — usually within 1–2 minutes. If you used email, check your spam folder.

Email or mobile verification is sufficient for betting and deposits. However, identity verification (KYC) may be required for withdrawals. The KYC process involves uploading a copy of your National ID or passport.

To find out why your account was suspended, email support@casinom.onl or contact us via live chat. Accounts may be temporarily or permanently closed due to policy violations, irregular activity, or security concerns.

Yes, you can update your mobile number or email from Account Settings. Identity verification and OTP confirmation will be required. For security purposes, the change takes effect within 24 hours.

Absolutely. Casinom's website is fully mobile-responsive. You can register, log in, place bets, and make payments from any Android or iOS smartphone browser. Add a shortcut to your home screen for an app-like experience.

Yes, as part of our responsible gaming policy, you can request to suspend or delete your account at any time. Email us at support@casinom.onl. Please note: if you have a remaining balance, withdraw it before requesting account deletion.
Deposits & Withdrawals 10 Questions

Casinom supports multiple deposit and withdrawal methods, including bKash, Nagad, Rocket, DBBL Net Banking, Visa/Mastercard, and cryptocurrency (USDT, BTC).

Minimum deposit: ৳300 (bKash/Nagad), ৳500 (net banking). Minimum withdrawal: ৳500. The maximum daily withdrawal limit depends on your account tier and KYC verification status.

bKash and Nagad deposits are usually instant — up to 3–5 minutes. Net banking takes 15–30 minutes. Crypto transactions depend on blockchain confirmation and may take 10–60 minutes.

bKash and Nagad withdrawals are typically processed within 1–4 hours. Net banking withdrawals take 1–2 business days. Your first withdrawal may take slightly longer if KYC verification is pending. Contact support if you experience any issues.

Casinom does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or your bank) may apply their own transaction charges. Please refer to the terms and conditions of the respective service.

First, wait 30 minutes. If the deposit still doesn't appear, email support@casinom.onl or contact us via live chat with a screenshot or reference number of your transaction. We'll look into it and get it sorted quickly.

For security purposes, withdrawals are generally processed using the same method as your deposit. If you need to use a different method, please complete KYC verification and contact our support team.

Yes. Deposits and withdrawals are supported via USDT (TRC20/ERC20), Bitcoin, and Ethereum. Crypto transactions typically offer faster processing and lower fees. Please ensure your wallet address is entered correctly.

Withdrawals are commonly rejected due to incomplete KYC, an unmet bonus rollover requirement, or incorrect payment details. The reason will be sent to you by email. Once resolved, you're welcome to resubmit your request.

Maximum daily deposit: ৳1,00,000. Maximum daily withdrawal: ৳50,000 (standard accounts). VIP members have higher limits. Completing KYC verification also unlocks increased transaction limits.
Bonuses & Promotions 9 Questions

Complete your registration and make your first deposit. A welcome bonus of up to 100% of your deposit will be credited to your account automatically. For example, deposit ৳1,000 and receive ৳1,000 in bonus funds — giving you a total balance of ৳2,000.

Rollover is the required wagering amount — a set multiple of your bonus. For example, a ৳1,000 bonus with an 8x rollover means you need to place a total of ৳8,000 in bets before withdrawing. Full terms for each offer are available on the bonus page.

You can become eligible for cashback by placing a set amount in bets each day. Cashback rates and terms may change daily. To view current cashback offers, Bonus Page Visit us.

No, bonuses cannot be withdrawn directly. Winnings from a bonus can only be withdrawn after the rollover requirement has been met. Some bonuses are for betting purposes only and are not withdrawable — this will be stated in the offer's terms.

Share your referral link. When a friend registers and makes their first deposit, you'll receive a referral bonus. The bonus amount is based on your referred friend's deposit. Learn more On the bonus page View.

Every bonus has an expiry period (typically 7–30 days). If the rollover requirement is not met before expiry, the bonus is automatically cancelled. However, any winnings earned using the bonus will remain in your main balance.

If you have a free bet in your account, the free bet option will appear in the bet slip on the betting page. Select it and place your bet on the applicable match. If the free bet wins, you only receive the profit — the original stake is not returned.

There's a promotion code field during registration. You can also enter a code at the time of deposit. A valid code will automatically apply an extra bonus or benefit to your account.

If your bonus hasn't arrived within 15 minutes of your deposit, contact us via live chat or at support@casinom.onl with your deposit reference number. We'll verify and resolve it promptly.
Sports Betting 11 Questions

We cover 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, hockey, and kabaddi. Both international and local tournaments are available.

Live betting lets you place bets on a match while it's in progress, with odds updating in real time. You can analyse the flow of the game before making your decision. Just go to the "Live" tab on the Sports Betting page.

Casinom uses decimal odds format. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 in total if you win (profit of ৳150). Higher odds mean a greater potential return but lower probability; lower odds mean a higher probability but a smaller return.

Once a bet is confirmed, it generally cannot be cancelled. However, some bets may offer a "Cash Out" option before the match starts, allowing you to settle the bet early for a guaranteed amount.

If a match is completely cancelled, the full stake is refunded. If a match is shortened or rescheduled, the outcome is determined in accordance with Casinom's betting rules, as detailed in the Terms & Conditions.

Yes. You can add multiple matches to your bet slip to place a parlay/accumulator bet. If all your selections win, you receive a payout at the combined odds. If any selection loses, the entire bet is lost.

Winning bets are settled automatically as soon as the match result is confirmed — typically within 15–30 minutes of the match ending.

Minimum bet is ৳50. Maximum bet limits vary by event and market, generally ranging from ৳50,000 to ৳2,00,000. Higher limits are available for VIP members.

Yes, you can bet on all major cricket tournaments including IPL, BPL, T20 World Cup, and ODI World Cup. Both pre-match and live betting are available.

After logging in, go to "My Bets" or "Betting History" to view full details of all past bets — including date, amount, odds, and outcome.

Yes, Casinom offers betting on virtual football, cricket, and horse racing. Virtual matches run 24 hours a day, so you can place bets at any time.
Security & Privacy 7 Questions

Yes. Casinom uses 256-bit SSL encryption. We are licensed and undergo regular third-party security audits. Your financial and personal information is fully encrypted.

Log in and go to Account Settings > Security > 2FA. Choose either Google Authenticator or SMS OTP. Once enabled, you'll need to enter a verification code each time you log in.

Email us immediately at support@casinom.onl or reach out via live chat. We'll secure your account right away. Once that's done, change your password and enable 2FA.

No. Your personal information is never sold or shared with third parties. Limited data may be used only for legal compliance or payment processing purposes. For more details, Privacy Policy Read.

Casinom will never ask for your password or OTP via email or SMS. Do not click on suspicious links. Always log in from casinom.onl. If you receive any suspicious communication, report it immediately.

Select "Logout" from the account menu. To log out of all devices, go to Settings > Security > "End All Sessions".

Yes, Casinom is licensed by an international gaming authority. We adhere to principles of fair play, responsible gaming, and financial transparency. Learn more About Us View on page.
VIP & Points System 6 Questions

Once you register, points are earned automatically with every bet. Accumulate enough points and you'll move up to the next VIP tier — no separate application needed.

Casinom VIP tiers: Bronze → Silver → Gold → Platinum → Diamond. As you move up, you unlock higher cashback rates, increased withdrawal limits, a dedicated account manager, and exclusive bonuses. Learn more On the VIP page View.

Accumulated points can be converted to cash, used to purchase bonuses, or redeemed for special rewards. The conversion rate varies depending on your VIP tier.

Yes, your tier may drop if there is insufficient activity within a set period (typically 3 months). Regular betting will help you maintain and improve your tier.

Diamond tier includes: a dedicated account manager, the highest cashback rates, fastest withdrawals, a special birthday bonus, invitations to exclusive events, and custom betting limits.

Points are generally valid for 12 months. Diamond VIP members enjoy points that never expire. You'll receive a notification before your points are due to expire.

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